FAQ

Yes, we do not have physical stores. If you need help ordering online please contact hello@julieloves.co.uk and we can talk you through it.  If you would like us to ring you, please leave your number.

We process all orders super fast so that we can get them posted to you as quickly as possible. You can amend your order as many times as you like before you click PLACE YOUR ORDER. After this point you will be unable to make amendments. However, you can contact us on hello@julieloves.co.uk and we will see if it is possible to change it before dispatching.

As we process orders so quickly we are unable to amend your delivery address once your order has been processed. If you have any concerns about your delivery address, please let our team know via email at hello@julieloves.co.uk and we will try to intercept your parcel before dispatching.

You will receive an email once your order has been dispatched which will contain tracking information to help track your order on our courier's website. Please remember that on some occasions it could take up until 9pm for the courier to deliver your package.

Sometimes our items sell out super quickly and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

We understand that sometimes you change your mind and we have no problem with that! You can return any item within 14 days of delivery, we just ask that items must be unworn, undamaged and unwashed. Shoes should be tried on indoors and must not show any signs on wear. Items must have all tags attached. You should obtain proof of postage just in case your order is lost on its way back to Julie Loves HQ. We reserve the right not to refund you if you return items to us outside the terms of our returns Policy. The cost of returns must be paid by the customer.

We ask for 7 working days to process your return once your parcel has been received into our warehouse; however we always try to issue refunds as quickly as possible. Once everything has been processed we will send you an email containing all of the details of your refund. If you have any questions about your refund, just let our team know by sending us an email at hello@julieloves.co.uk

Sadly we don’t offer exchanges right now as due to fast moving stock we can’t guarantee that your size will be available. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Please contact hello@julieloves.co.uk as soon as possible and we will look into resolving this matter.

Please contact us at hello@julieloves.co.uk and we will look into this urgently. Please bear in mind that we do not refund original postage costs.

The delivery company may leave the parcel with a neighbour. The delivery company should leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

Sorry, we currently don't offer a student discount scheme.

Please contact us at hello@julieloves.co.uk and we will look into resolving this as quickly as possible.

Unfortunately we are unable to exchange items as we cannot guarantee having your size in due to fast moving stock. What we suggest is that you purchase the correct item from our website and return the original to us. We will refund you as soon as possible.