Responsible Gambling Policy

We take responsible gambling seriously and aim to help every player keep control of their play. We provide clear information, practical account tools and friendly support so you can manage time and spend in a way that works for you.

Our player protection principles

We promote safer play by making controls easy to find and use, by training our team to respond to signs of harm, and by responding promptly when a player asks for help. Our focus is on prevention, early intervention and clear options for anyone who wants to limit or pause their activity.

Activity-control tools

Deposit limits

You can set deposit limits on your account to control how much you add over a day, week or month. Limits can be increased or decreased through your account settings, with an optional cooling-off period on increases where required.

Loss limits

Loss limits let you cap net losses over a chosen time frame. These help prevent chasing losses and give an additional layer of control for regular play.

Time limits and session reminders

Set session length limits and receive reminders when your play time is approaching your chosen limit. You can also enable periodic break prompts to encourage regular pauses.

Self-exclusion and account breaks

If you need a longer break, you can choose temporary account suspension or full self-exclusion. Self-exclusion blocks access for the selected period and prevents account reopening until the exclusion expires. If you want assistance with this, contact customer support from your account area.

Recognising problematic behaviour

Warning signs include spending more time or money than planned, borrowing to fund play, neglecting other responsibilities, or feeling unable to stop. If you or someone close to you shows these signs, consider using limits, taking a break or seeking support.

Keeping control - practical tips

Manage play by setting budgets before you start, using deposit and loss limits, sticking to session times, and avoiding gambling when upset or under financial pressure. Treat gambling as entertainment and review your account activity regularly to stay aware of patterns.

Professional help and support organisations

If you need independent advice, organisations that offer confidential support in the UK include GamCare, GambleAware and Gambling Therapy. For immediate emotional support, Samaritans are available 24/7. These services can provide guidance, counselling and practical next steps.

If you need help setting limits or want to discuss concerns, contact our support team through your account and we will assist you promptly and confidentially.